General Hours: Mon-Fri 7:30 am - 4:30 pm
(Closed the first Wednesday of the month from 3:00-5:00 pm for Readiness training (including Pharmacy). Closed weekends, holidays and family days)
Call 676-1847 or toll free 1-877-676-1847 for appointment.
SHEPPARD CLINIC TELEPHONE NUMBERS:
Appointment Line/On-call provider 676-1847
Toll Free 1-877-676-1847
Beneficiary Support 676-6194
Dental Clinic 676-4474
Overseas Clearances 676-3774
Met Life (Dependent Dental) 1-855-638-8371
Family Advocacy 676-2271
Family Health/Primary Care 676-6855
Family Readiness & Support 676-4358
Flight Medicine 676-6509
Health Promotions 676-6003
Internal Medicine Clinic 676-4472
Managed Care 676-7003
Mental Health 676-6075
New Parent Support 676-7239
Outpatient Records 676-3771
Pharmacy Phone Refill 676-5709
Physical/Occupational Therapy 676-4274
Public Health 676-3051
Trainee Health Clinic 676-6480
Women's Health Clinic 676-4250
Hours of Operation: Monday - Friday 7:15 am - 4:30 pm for new, renewal and pick up of prescriptions. Open 4:30 pm to 5:00 pm for pick up only.
Closed the first Wednesday each month for Readiness training from 3:00-5:00 pm, closed weekends, holidays and family days.
Fills new civilian/MTF prescriptions for medications on formulary. You must check-in at the pharmacy for the prescription to be processed or have used the call in renewal line. Use MiCare for renewal requests for expired prescriptions.
Call-in Pharmacy Refills: 940-676-5709 or Out-of-area: 1-800-467-9379
Refills called in by 3:00 pm will be ready in 2 duty days after 10 am. You can also go on www.tricareonline.com to order refills
Sheppard Clinic News
DISPOSE OF YOUR UNWANTED, EXPIRED AND UNUSED MEDICATIONS SAFELY!!
Security Forces and Sheppard Clinic are joining forces with the Drug Enforcement Administration (DEA). Bring your unwanted, unused or expired prescription medication and/or over-the-counter medication to:
Friday, 26 September 2014
10:00 am to 2:00 pm.
A collection box will be located in the pharmacy area. This service is free and anonymous, no questions asked.
Sheppard Clinic Medical Staff Scheduled for Training
The week of 14 - 17 October 2014, the Sheppard Clinic medical staff will be participating in Patient Centered Medical Home (PCMH) training. This essential staff training will be focused on enhancing our access to continue meeting our patient's needs, provide preventive and evidenced-based care, as well as proactive management of medical conditions, thus providing a healthier population.
During this week of training, the Sheppard Clinic will be minimally manned which could potentially cause patient delays. In an effort to shorten these delays, please contact your PCMH Team in advance for routine medical or medication needs.
We truly regret any inconvenience this may cause, but ultimately this training will allow us to continue our dedication to providing the best possible medical care available to our patients.
____________________________________________________________ Sheppard Clinic Closure - Columbus Day
Sheppard Clinic will be closed on Monday, 13 October for the Columbus Day Holiday.
We apologize for any inconvenience.
For emergencies call 911 or report to the nearest emergency room
(threat to life, limb or eyesight)
For urgent care call (940) 676-1847 or (800) 874-2273 to speak with the
Nurse Advice Line (NAL)
*Urgent care without prior authorization may result in out of pocket costs
MEDICATION PICK UP:
Refills called into the automated system by close of business Thursday, 28 August will be available for pick-up on Friday, 29 August after 1100.
*The automated system may report a different date.
Pharmacy will be open normal business hours 0715-1700 on Tuesday, 2 September.
Sheppard Clinic Closures for 2014:
11 November - Veterans Day
26 November @ 1200 - Early Closure Thanksgiving
27-30 November - Thanksgiving Holiday
25-28 December - Christmas Holiday
Local ENT Physician Retires
Dr. Mac Fizsimmons, local ENT physician and allergist is closing his office due to retirement. If you are being actively treated by Dr. Fitzsimmons and received notification regarding his office closure, please contact your Patient Centered Medical Home (PCMH) Team via MiCare or by calling (940) 676-1847. A new referral will be submitted to Humana for continuity of care.
Dr. Fitzsimmons staff notified Sheppard Clinic that patients may obtain copies of their medical records through September 15th. It is recommended these medical records are in-hand for your first appointment with the new physician. After receiving the updated referral, patients should contact the new physician as quickly as possible for an appointment to avoid delays in care.
Sheppard Clinic has the privilege and honor of being your health care provider. A key component of our Mission and Vision is to provide you the best value health care. If you have any questions or concerns please contact your PCMH Team through MiCare or call (940) 676-1847.
Inside Sheppard AFB
EMERGENCY CARE: If you have a true emergency (threat to life, limb or eyesight) call 911 or report to the nearest emergency room. Treatment that is not considered an emergency will not be authorized for payment. This ensures space is available in our local emergency rooms for true emergencies.
Need acute professional medical advice or treatment? Call the Nurse Advice Line (NAL) for help, 24 hours a day, 7 days a week at (940) 676-1847; (877) 676-1847 or (800) 874-2273.
An on-call medical professional will triage your medical needs. You may receive information on over the counter methods of treatment, may be scheudled for an appointment the next business day at the medical clinic or may be directed to an urgent care facility for treatment. If you are not directed by the NAL to an urgent care facility the visit may not be authorized for payment.
TRICARE beneficiaries, including Active Duty members, who do not call for an authorization prior to receiving care, may be billed under TRICARE Prime's point-of-service option. These fees include additional cost shares and a deductible which will cause out of pocket expenses.
OUT OF AREA URGENT OR EMERGENT CARE: Call Humana-Military (TRICARE) at 1-800-444-5445 for information on the nearest facility to your location. Contact your primary care physician the next business day to schedule or discuss follow up care.
Sheppard Air Force Base Clinic is one of the Air Force's largest medical treatment facilities and provides nearly 19,000 eligible military beneficiaries in the region with a full spectrum of medical services. In most cases, we are able to meet the vast majority of family health care needs on base.
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