General Hours: Mon-Fri 7:30 am - 4:30 pm
(Closed the first Wednesday of the month from 3:00-5:00 pm for Readiness training (including Pharmacy). Closed weekends, holidays and family days)
Call 676-1847 or toll free 1-877-676-1847 for appointment.
SHEPPARD CLINIC TELEPHONE NUMBERS:
Appointment Line/On-call provider 676-1847
Toll Free 1-877-676-1847
Beneficiary Support 676-6194
Dental Clinic 676-4474
Overseas Clearances 676-3774
Met Life (Dependent Dental) 1-855-638-8371
Family Advocacy 676-2271
Family Health/Primary Care 676-6855
Family Readiness & Support 676-4358
Flight Medicine 676-6509
Health Promotions 676-6003
Internal Medicine Clinic 676-4472
Managed Care 676-7003
Mental Health 676-6075
New Parent Support 676-7239
Outpatient Records 676-3771
Pharmacy Phone Refill 676-5709
Physical/Occupational Therapy 676-4274
Public Health 676-3051
Trainee Health Clinic 676-6480
Women's Health Clinic 676-4250
Hours of Operation: Monday - Friday 7:15 am - 4:30 pm for new, renewal and pick up of prescriptions. Open 4:30 pm to 5:00 pm for pick up only.
Closed the first Wednesday each month for Readiness training from 3:00-5:00 pm, closed weekends, holidays and family days.
Fills new civilian/MTF prescriptions for medications on formulary. You must check-in at the pharmacy for the prescription to be processed or have used the call in renewal line. Use MiCare for renewal requests for expired prescriptions.
Call-in Pharmacy Refills: 940-676-5709 or Out-of-area: 1-800-467-9379
Refills called in by 3:00 pm will be ready in 2 duty days after 10 am. You can also go on www.tricareonline.com to order refills
MiCare - Secure Messaging
Secure messaging with your health care team
(Non-urgent medical concerns only)
MiCare secure messaging is an online service that allows patients to take command of their healthcare by offering efficient electronic exchange between patients and their healthcare team. It allows for a more secure exchange of health information compared to using a personal email account.
Sheppard Clinic's goal is to enroll all patients into MiCare and utilize secure messaging as the primary form of communication between patients and their healthcare teams.
There are many uses of MiCare:
Request your next appointment
Receive test and lab results
Communicate online with the healthcare team about non-urgent symptoms
Request a copy of your immunization record
Access a large library of patient education materials
Sheppard Clinic has developed a new policy to aid our beneficiaries in renewing prescriptions:
Beginning 1 April 2014 patients needing a prescription renewal will be required to submit their request using the MiCare system. This is the quickest, most efficient method to renew expired prescriptions.
You must have a MiCare account and use this system for prescriptions only when:
The beneficiary is assigned a primary care physician at Sheppard Clinic
The prescription has passed the expiration date
And/or the prescription has no more refills available
Beneficaries can sign up for MiCare at any Sheppard AFB clinic front desk (i.e. Family Practice, Pediatrics or Internal Medicine).
To register, patients will need show their military identification card and provide basic information such as name, social security number, birthday and email address. An email will be sent for patients to finish enrollment and confidential messages may begin! It's that easy!!
If you need assistance creating a MiCare account, please contact 676-1214/6073 or 676-1356. Additional information can be also be found on our Face Book page "AFMS - Sheppard 82d Medical Group".
Patients currently enrolled in MiCare are already talking about the ease, accessibility, and benefits of this Internet-based service. One MiCare enrollee said, "it is always empowering to be able to communicate via the Internet about routine health issues - and can very well prevent visits to the clinic..." Another enrolled patient said MiCare "will answer lots of questions and save so much time for both doctors and patients."
MiCare has been designed to support patients and healthcare teams and will be implemented Air Force-wide, so once registered, a patient will remain in the system--no matter where the Air Force takes them.
EMERGENCY CARE: If you have a true emergency (threat to life, limb or eyesight) call 911 or report to the nearest emergency room. Treatment that is not considered an emergency will not be authorized for payment. This ensures space is available in our local emergency rooms for true emergencies.
Need acute professional medical advice or treatment? Call the Nurse Advice Line (NAL) for help, 24 hours a day, 7 days a week at (940) 676-1847; (877) 676-1847 or (800) 874-2273.
An on-call medical professional will triage your medical needs. You may receive information on over the counter methods of treatment, may be scheudled for an appointment the next business day at the medical clinic or may be directed to an urgent care facility for treatment. If you are not directed by the NAL to an urgent care facility the visit may not be authorized for payment.
TRICARE beneficiaries, including Active Duty members, who do not call for an authorization prior to receiving care, may be billed under TRICARE Prime's point-of-service option. These fees include additional cost shares and a deductible which will cause out of pocket expenses.
OUT OF AREA URGENT OR EMERGENT CARE: Call Humana-Military (TRICARE) at 1-800-444-5445 for information on the nearest facility to your location. Contact your primary care physician the next business day to schedule or discuss follow up care.
Sheppard Air Force Base Clinic is one of the Air Force's largest medical treatment facilities and provides nearly 19,000 eligible military beneficiaries in the region with a full spectrum of medical services. In most cases, we are able to meet the vast majority of family health care needs on base.
Do you suffer from any of these everyday
I just can't sleep and feel exhausted!
I can't cope with this relationship anymore!
The stress of this job is killing my marriage!
I'm worried and nervous all the time!
Nothing interests me anymore!
I just can't concentrate!
If you are a TRICARE Prime beneficiary with
a primary care provider here at Sheppard
Clinic you can now get short term behavioral
health care - call 676-6855 to make an
Sheppard Clinic Closure - Labor Day
Sheppard Clinic will be closed on Monday,
1 September for the Labor Day Holiday.
We apologize for any inconvenience.
For emergencies call 911 or report to the
nearest emergency room
(threat to life, limb or eyesight)
For urgent care call (940) 676-1847 or
(800) 874-2273 to speak with the
Nurse Advice Line (NAL)
*Urgent care without prior authorization may
result in out of pocket costs
MEDICATION PICK UP: Refills called into the automated system by
close of business Thursday, 28 August will
be available for pick-up on Friday, 29 August
*The automated system may report a
Pharmacy will be open normal business
hours 0715-1700 on Tuesday, 2 September.
Sheppard Clinic Closures for 2014:
13 October - Columbus Day
11 November - Veterans Day
27-30 November - Thanksgiving Holiday
25-28 December - Christmas Holiday
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the Sheppard Clinic's Facebook Page!
Search for us at:
"AFMS-Sheppard 82d Medical Group"
Find out the latest information on:
· Changes to Clinic Hours
· Holiday or Weather Closures
· Clinic Moves and Updates
· Health and Wellness Tips
· New Programs
· Information on Back to School Physicals
· Clinic Construction
· New Providers
Learn About Secure Messaging
Learn about MiCare -MiCare is a web-based tool that will enable you to communicate securely and privately with your health care team.