Hours of Operation: Monday - Friday 7:15 am - 5:00 pm to activate prescriptions. Open until 6:00 pm for pick up only.
Closed the first Wednesday each month for Readiness training from 3:00-6:00 pm, closed weekends, holidays and family days.
Fills new civilian/MTF prescriptions for medications on formulary. You must check-in at the pharmacy in order for your prescription to get processed. Use MiCare for renewal requests for expired prescriptions.
Mandatory Call-in Pharmacy Refills: 940-676-5709 or Out-of-area: 1-800-467-9379
Refills called in by 3:00 pm will be ready in 2 duty days after 10 am. You can also go on www.tricareonline.com to order refills
MiCare - Secure Messaging
The Air Force Medical Service is excited to begin patient registrations for MiCare, the Military's online confidential secure messaging service. This system has been shown to significantly reduce the number of phone calls between patients and providers, increase patient satisfaction, and save time for the medical office staff and the patient. The AFMS aims to enroll as many patients as possible into MiCare and utilize secure messaging as the primary form of communication between patients and their healthcare teams.
Patients currently enrolled in MiCare are already talking about the ease, accessibility, and benefits of this Internet-based service. One MiCare enrollee said, "it is always empowering to be able to communicate via the Internet about routine health issues - and can very well prevent visits to the clinic..." Another enrolled patient said MiCare "will answer lots of questions and save so much time for both doctors and patients."
On MiCare, patients can request appointments with healthcare providers, get test results, request prescription refills, or ask their healthcare team medical questions via a secure electronic message that bypasses phone-trees, voicemail, and phone tag. MiCare is currently set for secure messaging and will be adapted to include Personal Health Records at a later date.
To register, patients should visit Sheppard Clinic to initiate the face-to-face registration process. Patients will need show their military identification card and provide basic information such as name, social security number, birthday and email address. An email will be sent for patients to finish enrollment and confidential messages may begin.
MiCare has been designed to support patients and healthcare teams and will be implemented Air Force-wide, so once registered, a patient will remain in the system--no matter where the Air Force takes them.
For more information, visit http://www.afms.af.mil/micare or call (940) 676-1351
Inside Sheppard AFB
EMERGENCY CARE: If you have a true emergency (threat to life, limb or eyesight) call 911 or report to the nearest emergency room. Treatment that is not considered an emergency will not be authorized for payment. This ensures space is available in our local emergency rooms for true emergencies.
On call medical staff is available 24/7 - always call for an authorization at the 82d Medical Group at 940-676-1847 or toll free at 1-877-676-1847 prior to seeking treatment for any urgent care medical need
An on-call medical professional will triage your medical needs. You may receive information on over the counter methods of treatment, may be asked to meet the physician on call at the facility for treatment or may be directed to an urgent care facility for care. If you are not directed by the physician to an urgent care facility the visit will not be authorized for payment.
TRICARE beneficiaries, including Active Duty members, who do not call for an authorization prior to receiving care, may be billed under TRICARE Prime's point-of-service option. These fees include additional cost shares and a deductible which will cause out of pocket expenses.
OUT OF AREA URGENT OR EMERGENT CARE: Call Humana-Military (TRICARE) at 1-800-444-5445 for information on the nearest facility to your location. Contact your primary care physician the next business day to schedule follow up care.
Sheppard Air Force Base Clinic is one of the Air Force's largest medical treatment facilities and provides nearly 19,000 eligible military beneficiaries in the region with a full spectrum of medical services. In most cases, we are able to meet the vast majority of family health care needs on base.
TRICARE Service Center Reduction - Elimination of Walk-in Services
Effective 1 April 2014, TRICARE Service Centers will no longer have walk-in
services available. Beneficiaries can accomplish administrative tasks
online or by phone.
This change will not affect any TRICARE medical benefits or health care
service. What it will do is provide our beneficiaries with 24/7 services
online! TRICARE assistance will continue to be available by telephone or
online for all services including:
. TRICARE Enrollment and Enrollment Changes
. TRICRE Eligibility Check
. Bills/Claim Issues
. Referral/Authorization Checks
. TRICARE Prime Fee Payment
. Request for PCM Change
. Request for Address Updates
. Point of Service Information
. Filing Claims
Beneficiaries can get more information and sign up for updates at
http://www.tricare.mil or call directly at 1-800-444-5445.
The Beneficiary Web Enrollment website allows you to update your information in the Defense Enrollment Eligibility and Reporting System (DEERS), Enroll in TRICARE prime and make changes to your enrollment, enroll in the TRICARE dental or TRICARE retiree dental program.