General Hours: Mon-Fri 7:30 am - 4:30 pm
(Closed the first Wednesday of the month from 3:00-5:00 pm for Readiness training (including Pharmacy). Closed weekends, holidays and family days)
Call 676-1847 or toll free 1-877-676-1847 for appointment.
SHEPPARD CLINIC TELEPHONE NUMBERS:
Appointment Line/On-call provider 676-1847
Toll Free 1-877-676-1847
Beneficiary Support 676-6194
Dental Clinic 676-4474
Overseas Clearances 676-3774
Met Life (Dependent Dental) 1-855-638-8371
Family Advocacy 676-2271
Family Health/Primary Care 676-6855
Family Readiness & Support 676-4358
Flight Medicine 676-6509
Health Promotions 676-6003
Internal Medicine Clinic 676-4472
Managed Care 676-7003
Mental Health 676-6075
New Parent Support 676-7239
Outpatient Records 676-3771
Pharmacy Phone Refill 676-5709
Physical/Occupational Therapy 676-4274
Public Health 676-3051
Trainee Health Clinic 676-6480
Women's Health Clinic 676-4250
Hours of Operation: Monday - Friday 7:15 am - 4:30 pm for new, renewal and pick up of prescriptions. Open 4:30 pm to 5:00 pm for pick up only.
Closed the first Wednesday each month for Readiness training from 3:00-5:00 pm, closed weekends, holidays and family days.
Fills new civilian/MTF prescriptions for medications on formulary. You must check-in at the pharmacy for the prescription to be processed or have used the call in renewal line. Use MiCare for renewal requests for expired prescriptions.
Call-in Pharmacy Refills: 940-676-5709 or Out-of-area: 1-800-467-9379
Refills called in by 3:00 pm will be ready in 2 duty days after 10 am. You can also go on www.tricareonline.com to order refills
Sheppard Clinic News
FLU VACCINE UPDATE
The Medical Clinic is now providing flu shots for all ages and beneficiary categories. No appointment is necessary, just stop by the Immunizations Clinic between 0730-1630 Monday through Friday. __________________________________________________________
UPCOMING SHEPPARD CLINIC CLOSURES:
25-26 December - Christmas Holiday
1-2 January - New Years Holiday
19 January - Martin Luther King Day
16 February - President's Day
***Sheppard Clinic Changes Training Day in January
To accommodate the airman in training (AiT) returning from exodus, Sheppard Clinic will change the official training day schedule for January 2015 only. The clinic will be closed for official training on 14 January from 1500 to 1700. This includes all clinics, pharmacy, lab, and radiology.
We will return to the normal training day closure schedule in February. The facility is closed the first Wednesday of the month from 1300 - 1700 for Medical Readiness Training.
The Centers for Disease Control can be accessed by accessing their web page at www.cdc.gov/Ebola
Check out our Facebook page for the latest, detailed information on Ebola. Like "AFMS - Sheppard 82d Medical Group" to get continuous updates.
NEW!! OPTOMETRY SERVICES COMING TO SHEPPARD CLINIC
_Optometry Clinic Open to TRICARE Prime, TRICARE Plus Dependents and Retirees!
With the addition of a new optometrist, appointments are now available for TRICARE Prime, TRICARE Plus dependents and Retirees. Call (940) 676-6243 to schedule an appointment. TRICARE Standard and TRICARE for Life beneficiaries are scheduled on a space available basis only.
Beneficiaries have the option to see a local optometrist for an eye exam. TRICARE authorizes one eye exam every year without a referral for active duty family members and once every two years for retirees and retiree family members. **Note** this is for an eye exam only - other services may require a referral. Check with Humana prior to treatment to ensure the provider is an authorized TRICARE in network physician.
TRICARE beneficiaries need to be aware of a telephone scam affecting beneficiaries over 65 and on Medicare nationwide.
A caller will usually identify themselves as being an official Medicare vendor, and will then offer to sell you back braces. The caller may have specific information that makes the call seem official, typically your address, phone numbers and doctor's name. The caller is hoping this will convince you they are a legitimate vendor and that you will give them your social security number and additional personal information.
If you receive a call like this, DO NOT give any of your personal identifiable information, such as birth date, social security number or banking information. TRICARE never asks beneficiaries for this information when calling for an official Department of Defense survey.
The Defense Health Agency (DHA) Program Integrity Office is closely monitoring this situation. If you receive a call of this nature, please do not provide your information and contact the DHA Program Integrity Office directly. For more information on fraud and abuse reporting visit, www.TRICARE.mil/fraud.
NEW!!! Acute Injury Physical Therapy Clinic for Active Duty Members
Did you pull a muscle, twist your knee or hyperextend your shoulder? Don't wait for an appointment with your PCM.
As long as there are no open wounds, lacerations, infections or rashes - Active Duty members can now access the Physical Therapy Clinic directly for acute joint and muscle pain that developed in the previous 72 hours.
Call the PT Clinic (676-4274) for same day, walk-in appointments between the hours of 1000 - 1100 Monday through Friday.
Inside Sheppard AFB
EMERGENCY CARE: If you have a true emergency (threat to life, limb or eyesight) call 911 or report to the nearest emergency room. Treatment that is not considered an emergency will not be authorized for payment. This ensures space is available in our local emergency rooms for true emergencies.
Need acute professional medical advice or treatment? Call the Nurse Advice Line (NAL) for help, 24 hours a day, 7 days a week at (940) 676-1847; (877) 676-1847 or (800) 874-2273.
An on-call medical professional will triage your medical needs. You may receive information on over the counter methods of treatment, may be scheduled for an appointment the next business day at the medical clinic or may be directed to an urgent care facility for treatment. If you are not directed by the NAL to an urgent care facility the visit may not be authorized for payment.
TRICARE beneficiaries, including Active Duty members, who do not call for an authorization prior to receiving care, may be billed under TRICARE Prime's point-of-service option. These fees include additional cost shares and a deductible which will cause out of pocket expenses.
OUT OF AREA URGENT OR EMERGENT CARE: Call Humana-Military (TRICARE) at 1-800-444-5445 for information on the nearest facility to your location. Contact your primary care physician the next business day to schedule or discuss follow up care.
Sheppard Air Force Base Clinic is one of the Air Force's largest medical treatment facilities and provides nearly 19,000 eligible military beneficiaries in the region with a full spectrum of medical services. In most cases, we are able to meet the vast majority of family health care needs on base.
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