Key Contacts

Appointment Line


Toll Free 1-877-676-1847

Call 911 for Emergencies


  • Beneficiary Support 676-6194
  • Dental Clinic 676-4474
  • Overseas Clearances 676-3774
  • Met Life (Dependent Dental)
  • EFMP 676-3774
  • Family Advocacy 676-2271
  • Family Health/Primary Care
  • Family Readiness & Support
  • Flight Medicine 676-6509
  • Health Promotions 676-6003
  • Immunizations 676-3757
  • Internal Medicine Clinic 676-4472
  • Laboratory 676-6254
  • Managed Care 676-7003
  • Mental Health 676-6075
  • New Parent Support 676-7239
  • Optometry 676-6243
  • Outpatient Records 676-3771
  • Patient Advocate 676-3148
  • Pediatrics 676-6777
  • Pharmacy Phone Refill 676-5709
  • Physical/Occupational Therapy
  • Public Health 676-3051
  • Radiology 676-6276
  • Trainee Health Clinic 676-6480
  • TRICARE 1-800-444-5445
  • Women's Health Clinic 676-4250
Mailing Address:
149 Hart Street 
Sheppard AFB, TX 76311

Clinic Closures

Scheduled Clinic Closures:

Training Day, Sept. 9: 6 a.m. - 12 p.m.
AETC Family Day, Sept. 2
Labor Day, Sept. 5

Training Day, Oct. 7 @ 12 p.m.
Columbus Day, Oct. 10
Veterans Day, Nov. 11
Thanksgiving, Nov. 24
AETC Family Day, Nov. 25
Christmas, Dec. 26
AETC Family Day, Dec. 27



Commitment to care

Primary Care Medical Home is a team-based approach to healthcare delivery that establishes and provides:


  • Respectful trusting relationship with all patients
  • Enhanced access to meet patient needs
  • Continuous/comprehensive care
  • Medical management of all conditions
  • Preventive/evidenced based care
  • Proactive management of all health risks
  • Health education & decision-making support

The 82nd Medical Group is committed to providing a medical home to you.

Appointment No-Show Policy

The 82nd MDG places high priority on access to safe and quality healthcare for our beneficiaries. We understand that unforeseen circumstances may arise requiring patients to cancel appointments or even fail to show for appointments due to mission completion. 

The official no-show time for all patients scheduled for appointments in Family Health, Women's Health, Trainee Health, Internal Medicine and Pediatric Clinic is 10 minutes past the appointment time.  If the patient shows up 10 minutes past the appointment time, the provider will determine if the patient will be seen the same day or if the appointment will be rescheduled.  If the patient is seen that day, it is important the patient understands a wait time will be incurred and the patient may have to wait until the rest of the scheduled patients are seen.

If you have any questions, please contact the patient advocate.

Patient Advocate



Hours of Operation: Monday - Friday from 7:15 am through 4:30 p.m. for new, renewal and pick up of prescriptions.  Open 4:30 p.m. to 5:00 p.m. for pick up only. 

Closed the first Wednesday each month for readiness training from 6:30 a.m. until 10:00 a.m., closed weekends, holidays and family days.

The Sheppard pharmacy fills new civilian and Military Treatment Facility prescriptions for medications on formulary. You must check-in at the pharmacy for the prescription to be processed or have used the call in renewal line.  Use MiCare for renewal requests for expired prescriptions.

Call-in Pharmacy Refills: (940)676-5709 or Out-of-area: 1-800-467-9379

Refills called in by 3:00 p.m. will be ready in 2 duty days after 10 a.m.. You can also go on to order refills.

Changes as of Feb. 1, 2016:

Military Pharmacy
- Get up to a 90-day supply of most prescription drugs
- No copayment
- No changes on Feb. 1, 2016

Home delivery
- Generic formulary: $0
- Brand name formulary: $20 (increase of $4)
- Non-formulary: $49 (increase of $3) *unless you establish medical necessity

Network pharmacy
- Generic formulary: $10
- Brand name formulary: $24 (increase of $4)
- Non-formulary: $50 (increase of $3) *unless you establish medical necessity

A 90-day supply from a network pharmacy will require payment for three 30-day supplies. For example, a 90-day supply of a generic drug will cost $30 beginning Feb. 1, 2016.

*Some non-formulary drugs are only covered through Home Delivery. Check with Express Scripts before filling prescriptions for non-formulary drugs at a retail network pharmacy. Express Scripts can be reach at (877)363-1303 or by visiting their Website at

Urgent Care

EMERGENCY CARE: If you have a true emergency (threat to life, limb or eyesight), call 911 or report to the nearest emergency room. Treatment that is not considered an emergency will not be authorized for payment. This ensures space is available in our local emergency rooms for true emergencies.

URGENT CARE: Need acute professional medical advice or treatment?  Call the Nurse Advice Line (NAL) for help, 24-hours a day, 7-days a week at (940)676-1847; (877)676-1847 or (800)874-2273. 

An on-call medical professional will triage your medical needs. You may receive information on over the counter methods of treatment, may be scheduled for an appointment the next business day at the medical clinic or may be directed to an urgent care facility for treatment. If you are not directed by the NAL to an urgent care facility the visit may not be authorized for payment.

TRICARE beneficiaries, including Active Duty members, who do not call for an authorization prior to receiving care, may be billed under TRICARE Prime's point-of-service option. These fees include additional cost shares and a deductible which will cause out of pocket expenses.

OUT OF AREA URGENT OR EMERGENT CARE: Call Humana-Military (TRICARE) at 1-800-444-5445 for information on the nearest facility to your location. Contact your primary care physician the next business day to schedule or discuss follow up care.

Suicide Crisis Hotline and Chat
1-800-273-TALK (8255)

Psychological Health, PTSD, Traumatic Brain Injury
1-866-966-1020 [toll free]