EAP services up and running after short disruption

  • Published
  • By John Ingle
  • 82nd Training Wing Public Affairs

SHEPPARD AIR FORCE BASE, Texas – Services under the Department of Defense Employee Assistance Program for appropriated- and non-appropriated fund civilian employees in need of assistance have resumed following a temporary disruption.

EAP services were temporarily disrupted for contractual reasons, but the U.S. Health and Human Services notified the DoD on Sept. 4, 2019, that services will continue until Nov. 3, 2019. At that time, services will be suspended.

However, according to information from the Air Force EAP manager, the DoD is working on a solution.

“DoD intends to secure EAP services for its employees prior to the expiration of the EAP services contract provided by HHS,” the information said. “Some DoD components may have experienced a break in EAP services this (last) week. HHS is undertaking the necessary actions to restore support to those components within the week.”

Civilians seeking assistance through EAP can call 800-222-0364 or TTY at 888-262-7848. You can also visit www.FOH4You.com.

At any time, those with urgent medical needs should call 911 or go to their nearest emergency room. For immediate support with a mental health or substance abuse issue, please consider The Substance Abuse Mental Health Services Administration (SAMHSA) National Help Line at 800-662-HELP (4357) SAMHSA’s National Helpline is a free, confidential, 24/7, 365-day-a-year treatment referral and information service (in English and Spanish) for individuals and families facing mental and/or substance use disorders (www.samhsa.gov/find-help/national-helpline). 

Please work with the Civil Personnel Flight, 940-676-4655, for work-related matters.

An EAP is a voluntary and confidential program that helps civilian employees navigate a variety of reasons that may affect job performance, health and personal well-being. Services include assessments, counseling, and referrals of issues such as stress, finances, legal issues, family problems, office conflicts, and alcohol and substance use disorders.