Services seeks feedback through survey

  • Published
  • 82nd Services Division
SHEPPARD AIR FORCE BASE, Texas --  Every year, Headquarters Air Force Services conducts a Customer Feedback Survey to assess customer satisfaction with base level Services programs.

This year there is an exciting change. The Air Force has merged Mission Support and Services to create new synergies and improve customer services. The Air Force Customer Feedback survey will now include A1 functions. Customers will still be able to answer the survey online by visiting www.usafservue.com.

Although Sheppard's 82nd Mission Support Squadron and 82nd Services Division have not fully integrated, they are in the process of merging.

The online survey was a great success last year and we are anticipating even more surveys will be completed online this year. The online survey allows you to respond quickly either at the activity or from the comfort of your own home. To save time the online version is designed to only present questions about activities you and your family participate in. This reduces the time it takes to complete the survey.
Johnnie Phillips, director of the 82nd SVS, said the online survey is important to determining how the Sheppard community is served.

"We want you to let your opinions be known," Mr. Phillips said. "Your responses will help make a difference in the programs the A1 Community offers to you, your family, and the entire Sheppard community."

The survey also functions as a type of report card that tells the 82nd SVS not only what they are doing right, but also where they can get better.

"We are committed to offering a variety of programs to improve the quality of life for Air Force families," Mr. Phillips said. "These surveys help all of us at Services know what we are doing right and where we can improve."

If you have any questions, please contact Services Marketing Director Heather Newsom at 676-2401. This survey has been reviewed and approved for distribution by the Air Force Personnel Survey Branch at the Air Force Personnel Center. The survey control number is USAF SCN 07-073 Survey dates: 1 Dec 08 -15 Jan 09.